Raydiant Debuts Frontline Employee Experience Platform (FEXP)
Raydiant, the industry-leading Experience OS for physical locations, proudly announces the Frontline Employee Experience Platform (FEXP) launch. This innovative platform aims to foster engagement among frontline workers, a segment that currently exhibits troublingly low levels of involvement in their workplaces.Recent studies have found that only 10% of frontline workers are highly engaged, while a staggering 59% are not. Fueled by overwork and understaffing, rapid turnover has been identified as a leading factor in this trend. A lack of effective communication and recognition are other key challenges.With the advent of FEXP, Raydiant takes bold steps to resolve these issues. The platform offers an array of features - task management, direct communication, and recognition and rewards, all accessible through the Raydiant mobile app. This operations hub elevates productivity, streamlines workflows, and significantly enhances employee engagement."The introduction of FEXP is a crucial milestone in our journey to build the world's only Experience OS," said Bobby Marhamat, CEO of Raydiant. "While our existing solutions already enhance customer experience through digital signage, self-service kiosks, and customer analytics, FEXP allows us to extend our innovative edge to optimize backend operations and frontline employee experience."This focus on aligning customer and employee experiences will become increasingly crucial for businesses. Gartner predicts that by 2025, 35% of organizations emphasizing customer experience will consider aligning it with the employee experience as vital to their long-term success, significantly reducing employee and customer turnover rates.Investing in FEXP gives businesses the tools to boost employee engagement, leading to higher customer satisfaction and improved business performance. With FEXP, Raydiant aspires to help businesses reverse the trend of employee disengagement and foster an environment conducive to staff productivity, engagement, and loyalty.Frontline Employee Experience Platform is now available with a free three-month trial.
About Raydiant
Raydiant is the leading in-location Experience OS for the world's most renowned restaurants, retail, hospitality, banking, and brands. With Raydiant, franchise managers, IT, marketing, and communications executives can scale their brick-and-mortar operations more effectively, reduce anxiety from outdated technology oversight, and seamlessly create more engaging and personalized in-store experiences that keep customers buying more. Raydiant works with nearly 5,500 brands, from SMB to enterprise, including Johnson and Johnson, Nestlé, Unilever, The Estée Lauder Companies, Paradies Legerdiere, Red Bull, Chick-Fil-A, Sunglass Hut, and Wahlburgers. Founded in April 2017, Raydiant is headquartered in San Francisco, California, and has raised $50 million from 8VC, Atomic Ventures, Lerer Hippeau, Mark Wahlberg Investments, Bloomberg Beta, Gaingels, Illuminate Ventures, Transmedia Capital, Ron Conway. To learn more, visit www.raydiant.com.
