State of Deskless Work — Restaurant: 2022 Report

The Voice of the Restaurant Worker 2022

As guests return to food service locations to enjoy their dining experiences again — from sitting down to an elaborate five-course meal at a fine-dining restaurant to grabbing to-go tacos from a food truck — we have to ask: How are restaurant workers doing? After two years, are they more burnt out than ever? Or are they thrilled to welcome guests back?

In this report, we asked 970 front and back of house restaurant employees to tell us about their experiences, including insights into their engagement at work, the ways in which they provide quality service, and what they’re lacking in order to do their jobs successfully.